Universal Credit (UC) Full Service in West Dunbartonshire commenced on 28th November 2018. Six of the main means-tested benefits and tax credits will be affected:
Universal Credit should simplify the benefits system by paying a range of working-age benefits together as one single payment.
Universal Credit is a single monthly payment for people in or out of work. Universal Credit is different because it is a single benefit which will replace all of the following benefits:
Universal Credit was introduced on 28th of November. From that date any new claims for the benefits listed above will be under Universal Credit.
If you are currently on any of the benefits listed above, you will remain on them as normal until you are asked by the DWP to migrate over to Universal Credit.
If you notify the DWP of a change of circumstance, you may be moved over to Universal Credit at that point. Not all changes will result in migration at this time so you should seek advice.
You can apply for Universal Credit by going on-line and following the instructions.
The web page to apply is: https://www.gov.uk/apply-universal-credit
You should be aware that:
Before you apply for Universal Credit, you’ll need to gather some information together. You will be asked for the following details for you, and your partner if claiming as a couple:
Universal Credit is made up of a standard personal allowance plus elements for one or more of the following:
Your maximum Universal Credit Award is made up of:
You will get the maximum award if your household has no other earnings and savings or capital of £6,000 or less.
If you or someone in your household has other earnings and/or savings, these will be taken into account when working out your Universal Credit payment.
You will typically receive your first payment of UC five weeks from the date on which you complete your online claim. Your circumstances are assessed each month, this period is known as your assessment period, you are typically then paid seven days after your assessment period has ended each month.
If you cannot manage you can request a Universal Credit Advance, you can do this by discussing your situation with your work coach or by phoning the DWP on 0800 328 5644. UC Advances can also be requested via your online journal.
No you will receive you payments for rent as part of your Universal Credit payment each month. You will however have the option to request these payments are made directly to your landlord.
No, you will need to apply for this separately. Visit the apply for a Council Tax Reduction page to complete the form.
These are called Universal Credit (Scottish Choices).
When you claim Universal Credit you will be offered these choices via your online journal following receipt of your first payment of UC. The choices offered to you will be the following:
There is a range of support available. Our Working4U teams can offer one-to-one internet training to help you navigate the new online system. If you think this would be useful please contact Working4U on 01389 737000 or by email email@example.com to make an appointment. Alternatively you can visit any Working4U drop in. There are also a number of courses for digital support held all over West Dunbartonshire. These include Digital Friends, Getting Started in IT and Digital Access. See below for days and times.
Monday 10am - 12pm in Dalmuir Library
Wednesday 10am - 12pm in Alexandria Library
Thursday 9:45am - 11:45am in Dumbarton Library
Getting started in IT:
Monday 1pm - 3pm in Centre 81
Wednesday 1pm - 3pm in Balloch Library
Thursday 1pm - 3pm in Chest, Heart and Stroke Charity Shop
Alexandria Library - Gilmour Street, Alexandria, G83 0DA
Balloch Library - Carrochan Road, Balloch, G83 8BW
Clydebank Library - Dumbarton Road, Clydebank, G81 1XH
Dumbarton Library - Strathleven Place, Dumbarton, G82 1BD
Clydebank - Radnor House, 245 Kilbowie Road, Clydebank G81 2JL
Dumbarton - 15 Meadowbank Street, Dumbarton G82 1SJ
For more information and to access Digital Support contact 01389 738775.
If you have any difficulties you can contact your local jobcentre and help will be available.
West Dunbartonshire Council is also providing help. You can find out more about that help by phoning our contact centre:
or by emailing us at
Someone will direct you to the support you require.