There are many ways that your local housing officer can assist you.
Housing Services Restructure
The Housing Service has undertaken a restructure to re-shape the housing operations service to bring key housing landlord functions together under a single service operating model and a single operational manager. These functions incorporate:
- Access to housing
- Allocating housing
- Managing voids
- Tenancy Management
- Housing Estates Management
- Housing Caretaking Services
What does this mean for you?
The housing officer will have a broader role and will deal with multiple aspects of your tenancy. We have reduced the number of properties each housing officer has in their patch to allow them to have more time in your area getting to know you and your neighbours working together to create strong communities.
There are many ways that your local housing officer can assist you for example your housing officer can help you apply for a house and advise you on what areas and types of housing are available for you. They will also be able to help you if you are struggling to pay your rent or require any help accessing support services if you are having any issues living in your tenancy.
If you have any changes to your circumstances that mean your tenancy is affected you should contact your area housing officer to discuss. Your housing officer may not be able to help you with your situation but can assist you to access services throughout WDC area.
You can contact your housing officer by telephone , mobile number, e mail or letter.
The management team consists of 1 Area Manager 3 Coordinators and 7 Team Leaders.
The teams reflect the electoral wards and consist of 35 housing officers and 7 Assistant Housing Officers working in 7 teams throughout WDC