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Reporting a Repair

Emergency Repairs

If you have an emergency repair after our Repairs Centre is closed, phone the emergency call out service on 0800 197 1004.  Further information, including examples of an emergency repair, are available on the emergency out of hours page.

Non emergency repairs or enquiries

Repairs reporting form  (Short form - 2-3 mins to complete)

Telephone

0800 073 8708

Opening Times

  • Monday to Thursday: 8.30am to 4.30pm
  • Friday: 8.30am to 4pm

Gas Central Heating Repairs

For repairs to your gas central heating or hot water you can contact City Technical direct on 0844 579 6493.

Should you have a suspected gas leak call National Grid on 0800 111 999 

More information on Gas Safety

The government introduced the "Right to Repair Scheme" to make sure we do certain repairs within set timescales.  If we don't complete the work on time, you may also be entitled to compensation.

Further information on how we prioritise repairs is available to download in the Repairs Classification Guide (PDF 104KB)