Our aims

The Council takes your privacy seriously. We always aim to follow the guidance provided by the Information Commissioner, and to comply with the Data Protection Act.

Your data and this web site

You can submit (potentially) personal or sensitive data to us in the following pages of the web site:

  • Request a service online  and Online Payments  online forms
  • other online forms (Register for an account)
  • when Signing in  to Your Account.

When you use our Online Payments  forms, at no time are your card details stored or accessible to the Council. We use a secure web site called Webpay to take your payment details. WebPay is a leading internet payment provider and is provided by Civica UK Limited.


The web site does store cookies on your computer, but these do not contain personal data or anything that could identify you to others. Find out more about cookies we use.

How your data gets to us

The pages listed above have SSL encryption. Your browser will confirm this by showing a closed padlock icon (or similar) in its toolbar or status bar. Encryption effectively prevents your data being intercepted when you submit it to this web site's servers.

What we do with your data

Information which you supply using electronic forms on our web site will only be used for the purpose(s) stated on the form.

Information which you provide in e-mails to us will only be used for the purpose (which we reasonably believe) that you give it to us for.

Information which you provide us with may be used for statistical analysis but will not be used in any way (other than for its original purpose) which enables you to be identified.

You will not receive unsolicited paper or electronic mail as a consequence of submitting an electronic form unless we explicitly ask for and receive your permission.

If you e-mail us, we will not send unsolicited e-mails to your address unless we explicitly request and receive your permission.

We do not use cookies for collecting personal information about visitors to the site and we will not collect any information about you except that which is necessary for system administration of the web server.

We carry links from this web site to other sites which we believe to carry information which you may find useful. We are unable to guarantee that these links will always work and we make no representations as to the quality or accuracy of the sites, nor their terms of operation (for example their policy on privacy).