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Please continue to check the web page for updates.

We appreciate your understanding and apologise for any inconvenience this may cause.

Health and Social Care

This can be found on the Coronavirus Health and Social Care page

In line with government guidance on social distancing, all cremation services and burials held at our facilities are limited to a maximum of 20 attendees in person.

This decision to restrict attendance is among a range of measures being implemented to limit the spread of the Covid-19 including asking guests to refrain from handshaking, and the removal of song books and the book of remembrance.

We understand this is a difficult time for families and apologise for any inconvenience or upset this may cause.  We will continue to work closely with them to fully support them and make arrangements in a sensitive way.

In light of the current situation with COVID-19, we have taken the precautionary measure of limiting all non-essential visits to our care homes until further notice.

The health and safety of our residents is paramount and we are maintaining our stringent health and safety practises and have protocols in place to reduce the impact in our care homes.

In order to maintain contact between friends and family members, we are encouraging increased interaction via social media, letters and video calls. In addition we’re introducing a new online facility to provide regular updates to families on their relatives.

We would like to thanks residents, relatives and friends for their continued understanding and support.

Due to the closure of Clydebank Town Centre Office, a staff member from our Municipal Bank Team will be able to deal with any Bank Account enquiries/requests only

Normal opening times:

  • 9:30am - 1pm
  • 2:00pm - 4pm

Monday-Friday

  • Contact Mobile no. – 07557327731

Alternative contact Mon-Wed

  • Contact Mobile no. – 07557491857

In response to Government guidance on Covid-19, Clydebank Town Hall is closed to the public from today, Friday, 20 March. There is no access to the building including the coffee shop and museum. We appreciate your understanding and apologise for any inconvenience this may cause. For enquiries email TownHallEnquiries@west-dunbarton.gov.uk

In light of the current situation with COVID-19, our Corporate Debt Team are currently home working and we are experiencing some technical difficulties in answering calls to our team.

If you are  worried about your paying your rent, council tax,  sundry bills or struggling to maintain an arrangement you have made with us then we can help you.

Please email us at corporatedebtteam@west-dunbarton.gov.uk and a member of the Corporate Debt Team  will contact you. 

We appreciate your patience in these very difficult and challenging time

Our front facing offices are now closed and support is being offered through our website and contact centre on 01389 737000. Please be patient as due to the high number of calls we’re receiving lines are very busy, we will help you as soon as we can.

We understand that many residents may be worried about paying Rent and/or Council Tax due to the coronavirus outbreak,  

If you are struggling to pay your Council Tax instalment this month, find out more on how we can assist: Difficulty Making Payments

If you have an existing Housing Benefit and Council Tax Reduction claim, you can advise us of the changes to your income by using our online Change of Circumstances form.

If you do not currently have a claim, you can make an application for Council Tax Reduction using our online claim form

We will not take unreasonable recovery action if you are now having difficulties paying Council Tax 

You may also be eligible to apply for Universal Credit to assist with your rent payments, please visit Universal Credit page for further information.

Due to the Coronavirus (Covid-19) pandemic and guidelines around social distancing, all Councillor's face to face surgeries have been cancelled until further notice.  Councillors will still conduct telephone consultations at the times the surgeries were due to take place.  They are also contactable by email and via members secretaries (memberssecs@west-dunbarton.gov.uk).  Contact information and surgery times is available on the individual Councillors pages which can be accessed on our Councillors page.

Following the closure of a number of our buildings, free dog waste bags can be collected from police stations in Dumbarton and Clydebank.

Our resources are limited at present and we appreciate the efforts of residents to continue to pick up after their pets.

From Tuesday 5 May, dog waste bags will also be available to collect contact free from a warden on Tuesdays and Thursdays between 10am and 12pm outside Vale of Leven Swimming Pool, N Main St, Alexandria.

Social distancing will be observed.

If you are homeless or threatened with homelessness during the period of disruption you should still contact us as soon as possible.  In response to updated government advice regarding the coronavirus outbreak and the need to stop non-essential contact with others,  we will continue to provide services but have changed the way we will do this.

Full information on the change to services is available on the Housing Options and Homeless Services Covid 19 page.

We are currently in phase 3 of the Scottish Government route map and as we continue to progress through the phases beyond lockdown we are re-starting and delivering more services for tenants where physical distancing can be maintained.

With Resource levels limited by social distancing criteria we will be focusing on the following:

  • We will continue to concentrate on carrying out Emergency and qualifying “Right to Repairs”
  • We commenced work on external repairs from 22 June 2020 which were reported prior to lockdown.
  • We will commence and arrange internal Urgent Repairs from 27 July 2020 which were reported prior to lockdown.
  • You will be able to report new Urgent repairs from 27 July 2020, these must qualify as Urgent, i.e. close lights or safety repairs.
  • From 10 August 2020 you will be able to report Non Urgent routine repairs which result from general wear and tear; you will not be provided with an appointment for these at the time of reporting as we prioritise the outstanding repairs from pre-lockdown.
  • From 27 July 2020 our Building Services Officers will be available for appointments, these will be reduced from 10 appointments per day to 5.  Where possible they will investigate and make contact by telephone or email to assess the repair to allow accurate production of repair orders and may on occasion request you to send pictures if possible.  Once assessed they will confirm the category of the repair and explain if being added to a future programme of works.

Full details of the repairs procedures is available on the Housing Service page.

As restriction start to ease West Dunbartonshire Libraries will be launching our new “click & collect” style service – Book To Borrow. This service will initially be available at a few libraries only, before we extend it to all branches as soon as possible.  If you have any queries about this or the library service in general contact us by email at library.headquarters@west-dunbarton.gov.uk and follow us on Facebook and Twitter.

Residents can continue to borrow eBooks, eAudiobooks, eNewspapers and eMagazines from our extensive online digital collection.

We appreciate your understanding and apologise for any inconvenience this may cause.

Our out of hours team will be continuing to respond to calls over the weekend and as a precaution we will be conducting a health questionnaire with tenants in advance of arranging visits to any properties.

We understand the emergency nature of the calls we receive and we will ensure we respond appropriately.

Deaths 

Face to face death registrations have been suspended and legislation has been passed to allow Death to be registered remotely.  If you need to register a death and the Medical Certificate of Cause of Death/Form 11 has been issued please contact the registrars on 01389 738350 (Monday to Friday 9am-4pm) and we can provide further advice.

Births

Since birth registrations commenced again on the 29th June our team of hard working Registrars have registered nearly 500 births.  If you have had a baby between February and now and have not yet registered the birth please contact the Registrars in Dumbarton on 01389 738350 (Monday to Friday 9am-4pm) to arrange an appointment.

Marriages 

Marriage and Civil Partnership Ceremonies

The number of attendees allowed at Marriage and Civil Partnership ceremonies have recently been amended by the Scottish Government.  A maximum number of 20 persons can now attend a Marriage and Civil partnership ceremony- please note this number includes children and babies.

From 8 August wearing a face covering will become compulsory at certain indoor premises.  Everyone attending an indoor marriage or civil partnership service in a place of worship or wedding venue or Registration office will be required by law to wear a face covering. This also includes the couple to be married or entering into a civil partnership. children under the age of 5 are not required to wear a face covering.

Submitting notice of Marriage or Civil Partnership

West Dunbartonshire Registrars are now able to accept notice of marriage or civil partnership. Marriage/Civil Partnership notices with witness sheet and all original documents should be posted to the district of where you are getting married. If you are getting married in West Dunbartonshire please post paperwork to:

Registrars of Births etc.
Municipal Buildings
College Street
Dumbarton
G82 1NR

If you live local and wish to hand deliver your paperwork, please contact the office on 01389 738350 (Monday –Friday 9am-4am) for more information.

When we receive your paperwork we will contact you to take payment by card over the phone.

Couples must give a minimum of 29 days notice from when we receive and process your paperwork.  For more information please contact the registrars on 01389 738350 (Monday-Friday 9am-4pm)

If you have already submitted notice to the registrar for an earlier date that had to be postponed and now plan to have your ceremony later this year please contact us on 01380 738350 (Monday-Friday 9am-4pm).

Replacement Certificates 

West Dunbartonshire Registrars can now issue replacement birth, death and marriages certificates.  Certificates can be ordered over the phone by calling the office on 01389 738350 (Monday-Friday 9am-4pm).  Payment can be made by a credit or debit card and certificates will be posted.  Please be aware that it may take up to 5 days for your certificate request to be processed and posted.

British Citizenship Ceremonies

British Citizenship Ceremonies have now commenced again.  Please be aware that the Home Office is currently working through a significant backlog.  Please only contact us if you have received your letter from the Home Office instructing you to call our office (01389 738350 – Monday-Friday 9am-4pm) to arrange your ceremony. 

Ceremonies are completed virtually at home via MS Teams over a laptop, phone or tablet. Naturalisation Certificates will be posted on the same day after the ceremony by Royal Mail Recorded Delivery.

Re-opening of schools and Early Learning Centres in August

Following the First Minister’s announcement (30/07/2020),  we are now planning and preparing for all pupils to return to school from Wednesday 12 August for the new term.

Head teachers will write to parents/carers directly on Tuesday, 4 August  to confirm what day your child/children will start school.

The return to full time education for all of our children and young people is dependent on Covid-19 remaining under control. The Council is being guided by and will stringently follow the scientific evidence and advice from the Scottish Government and Public Health Scotland.

The Special Uplift Service will resume as normal from Monday 22 June.

Uplifts can be arranged by calling the Contact Centre:

  • 01389 737000
  • Monday - Thursday 9am -  4.30pm
  • Friday 9am - 3.30pm

Information on charges and items that we can and cannot uplift is available on the Special Uplift page.

West Dunbartonshire Leisure facilities will reopen to the public from September 14, following updated guidance from the Scottish Government.

The reopening will be on a phased basis, with selected dry activities available immediately, and swimming pools available from September 16.

This decision has been taken to ensure a safe environment can be provided for staff and customers, and work will continue to ensure appropriate measures are in place ahead of reopening.

Further information and guidance on booking arrangements, programme timetables, facility access arrangements and details of new Covid-19 measures will be published in the coming days and customers are encouraged to check this regularly for updates. 

West Dunbartonshire Leisure