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Please continue to check the web page for updates.

We appreciate your understanding and apologise for any inconvenience this may cause.

Health and Social Care

This can be found on the Coronavirus Health and Social Care page

Council Tax

We understand that many residents may be worried about paying Rent and/or Council Tax due to the coronavirus outbreak,  

If you are struggling to pay your Council Tax instalment this month, find out more on how we can assist: Difficulty Making Payments

If you have an existing Housing Benefit and Council Tax Reduction claim, you can advise us of the changes to your income by using our online Change of Circumstances form.

If you do not currently have a claim, you can make an application for Council Tax Reduction using our online claim form

We will not take unreasonable recovery action if you are now having difficulties paying Council Tax 

You may also be eligible to apply for Universal Credit to assist with your rent payments, please visit Universal Credit page for further information.

Clydebank Municipal Bank (Bank Account Holders only)

Please note that the Municipal Bank will be closed on Friday 10th & Monday 13th April 2020 for the Easter Public Holidays therefore, the contact telephone numbers will not be manned on these dates.

Due to the closure of Clydebank Town Centre Office, a staff member from our Municipal Bank Team will be able to deal with any Bank Account enquiries/requests only

Normal opening times:

  • 9:30am - 1pm
  • 2:00pm - 4pm

Monday-Friday

  • Contact Mobile no. – 07557327731

Alternative contact Mon-Wed

  • Contact Mobile no. – 07557491857

Play parks

In line with the Government guidance on social distancing, all play parks across the West Dunbartonshire area will be closed from today (24/03/20).  

Closing car parks

Working with Police Scotland, we’ll be closing car parks to prevent vehicles accessing our parks and encourage people to follow social distancing measures which are in place for their protection.

The car parks at Moss o’Balloch, Balloch Parks, Overtoun Estate, Havoc and the Saltings are closed.  

In addition, from 8 April the car park at Lusset Park that serves the Kilpatrick Hills will be closed. 

Local people can continue to access parks in their area on foot and by cycle.

Thanks for your support.

Scottish Pipe Band Championships cancelled

In response to the current Coronavirus outbreak (CoVid-19), and after careful consideration and discussions with West Dunbartonshire Council, the Royal Scottish Pipe Band Association has made the decision to cancel the 2020 Scottish Pipe Band Championships in Dumbarton. The decision is based on the latest guidance from the Scottish Government, as well as advice taken from key partners.

We would like to thank everyone for their continued support of the event and look forward to the 2021 championships.

Dalmuir Golf Course

Due to Government guidance on social distancing, Dalmuir Golf Course will be closed from today (24/03/20).

Bin Collections

From Monday 30 March we’re going to collect general waste (grey/green/black) bins only and these will be collected weekly rather than fortnightly. All residents should present their household (grey/green/black) bin each week on the usual collection day.

As the service is moving to weekly, additional bags will not be required or uplifted.

There will be no recycling collection during this period so please do not present blue or brown bins.

Recycling Centres: Ferry Road and Dalmoak are now closed until further notice

Recycling Centres

Following the latest announcement by the Government regarding Coronavirus (Covid-19), the Recycling Centres at Ferry Road, Old Kilpatrick and Dalmoak, Renton are now closed until further notice.

Dog waste bags

Following the closure of a number of our buildings, free dog waste bags can be collected from police stations in Dumbarton and Clydebank.

Our resources are limited at present and we appreciate the efforts of residents to continue to pick up after their pets.

Special / Bulky Uplifts

We have suspended new special uplifts of bulky items but we will honour uplifts which have already been paid for.

Care of Gardens Scheme

The Care of the Gardens Scheme which is scheduled to begin in April has been temporarily suspended as a result of Covid-19.

The service will resume as soon as we are able.

Pest Control

To limit social contact, the Council's Pest Control team will be operating a reduced service to Private Homeowners and RSL's. If you have an internal pest control issue, a private company should be contacted in the first instance.  External issues can be reported as normal to Pest Control. 

Council tenants can contact the Council's Pest Control for both internal and external issues. 

Council Front Facing Offices

Our front facing offices are now closed and support is being offered through our website and contact centre on 01389 737000. Please be patient as due to the high number of calls we’re receiving lines are very busy, we will help you as soon as we can.

Registration Offices

Deaths 

Face to face death registrations have been suspended and legislation has been passed to allow Death to be registered remotely.  If you need to register a death and the Medical Certificate of Cause of Death/Form 11 has been issued please contact the registrars on 01389 738350 (Monday to Friday 9am-4pm) and we can provide further advice.

Births

All birth registrations in Scotland are now suspended until further notice.

Marriages 

No Marriage or Civil Partnerships will be allowed to take place in Scotland until further notice.

Marriage notice forms can not be submitted for any ceremonies taking place.

No Marriage schedules will be issued.

West Dunbartonshire Registrars will be contacting couples in date order, if you have any questions regarding your forthcoming wedding please contact.

Replacement Certificates 

Replacement Certificates can still be ordered by calling 01389 738350 (Monday-Friday 9am-4pm). Payment will be taken via telephone and the certificate will be posted to you.

Further information on the Scottish Registration Service:   https://www.nrscotland.gov.uk/about-us/service-status.

Burials and Cremations

In line with government guidance on social distancing, all cremation services and burials held at our facilities are limited to immediate family only with a maximum of 10 attendees.

This decision to restrict attendance is among a range of measures being implemented to limit the spread of the Covid-19 including asking guests to refrain from handshaking, and the removal of song books and the book of remembrance.

We understand this is a difficult time for families and apologise for any inconvenience or upset this may cause.  We will continue to work closely with them to fully support them and make arrangements in a sensitive way.

Housing repairs

The service for now will be focused on carrying out emergency repairs only, these will be in a category which pose a risk to occupiers or their building and these will be assessed by Technical Staff prior to visiting. 

All other repairs will be suspended meantime and if you had a repair outstanding this will be reviewed at a later date.  Should the situation change we will provide further updates on the website or by text.

Corporate Debt

In light of the current situation with COVID-19, our Corporate Debt Team are currently home working and we are experiencing some technical difficulties in answering calls to our team.

If you are  worried about your paying your rent, council tax,  sundry bills or struggling to maintain an arrangement you have made with us then we can help you.

Please email us at corporatedebtteam@west-dunbarton.gov.uk and a member of the Corporate Debt Team  will contact you. 

We appreciate your patience in these very difficult and challenging times.

Clydebank Town Hall

In response to Government guidance on Covid-19, Clydebank Town Hall is closed to the public from today, Friday, 20 March. There is no access to the building including the coffee shop and museum. We appreciate your understanding and apologise for any inconvenience this may cause. For enquiries email TownHallEnquiries@west-dunbarton.gov.uk

Schools and Early Learning Centres Closures

The Scottish Government has announced this afternoon (18/03/20) all schools and early learning centres will close from Friday 20 March 2020.

We have been planning for this over a number of weeks and have been working closely with our headteachers to ensure learning can continue in these circumstances.

We have developed a range of online resources including Google classroom; will be providing devices where needed and have also prepared learning packs.

Our planning has also taken into consideration the fact that so many in our community rely on our education facilities for more than learning, including our most vulnerable families.

Councillor Surgeries Cancellations

Due to the Coronavirus (Covid-19) pandemic and guidelines around social distancing, all Councillor's face to face surgeries have been cancelled until the end of April.  Councillors will still conduct telephone consultations at the times the surgeries were due to take place.  They are also contactable by email and via members secretaries (memberssecs@west-dunbarton.gov.uk).  Contact information and surgery times is available on the individual Councillors pages which can be accessed on our Councillors page.

WD Leisure and Community Facilities Closures

In line with government advice on reducing social contact and it’s recent decision to close all schools from Friday, West Dunbartonshire Leisure Trust has taken the difficult decision to suspend all services and activities to the public from close of business on Friday 20th March until further notice.

This closure is across all leisure & community facilities both indoor and outdoor and applies to all facilities that West Dunbartonshire Leisure Trust operates.

Further information on how this affects memberships and bookings is available on the WD Leisure closures page.

Housing Options and Homeless Services

If you are homeless or threatened with homelessness during the period of disruption you should still contact us as soon as possible.  In response to updated government advice regarding the coronavirus outbreak and the need to stop non-essential contact with others,  we will continue to provide services but have changed the way we will do this.

Full information on the change to services is available on the Housing Options and Homeless Services Covid 19 page.

Library Branch Closures

In response to guidance on Covid-19 all West Dunbartonshire Libraries are now closed until further notice. If you have any queries about the library service you can still contact us by email at library.headquarters@west-dunbarton.gov.uk and follow us on Facebook and Twitter.

Residents can continue to borrow eBooks, eAudiobooks, eNewspapers and eMagazines from our extensive online digital collection.

We appreciate your understanding and apologise for any inconvenience this may cause.

Care homes

In light of the current situation with COVID-19, we have taken the precautionary measure of limiting all non-essential visits to our care homes until further notice.

The health and safety of our residents is paramount and we are maintaining our stringent health and safety practises and have protocols in place to reduce the impact in our care homes.

In order to maintain contact between friends and family members, we are encouraging increased interaction via social media, letters and video calls. In addition we’re introducing a new online facility to provide regular updates to families on their relatives.

We would like to thanks residents, relatives and friends for their continued understanding and support.

Our out of hours

Our out of hours team will be continuing to respond to calls over the weekend and as a precaution we will be conducting a health questionnaire with tenants in advance of arranging visits to any properties.

We understand the emergency nature of the calls we receive and we will ensure we respond appropriately.