Skip to content

Please continue to check the web page for updates.

We appreciate your understanding and apologise for any inconvenience this may cause.

Health and Social Care

This can be found on the Coronavirus Health and Social Care page

From Monday 18 May, service returns to normal. Any recycling bins which are contaminated with non-recyclable waste will NOT be collected.

If you have any queries, please email wasteaware@west-dunbarton.gov.uk

Recycling Centres information is available below

In line with government guidance on social distancing, all cremation services and burials held at our facilities are limited to immediate family only with a maximum of 10 attendees.

This decision to restrict attendance is among a range of measures being implemented to limit the spread of the Covid-19 including asking guests to refrain from handshaking, and the removal of song books and the book of remembrance.

We understand this is a difficult time for families and apologise for any inconvenience or upset this may cause.  We will continue to work closely with them to fully support them and make arrangements in a sensitive way.

All Car Parks across the West Dunbartonshire Council area are now open.

In light of the current situation with COVID-19, we have taken the precautionary measure of limiting all non-essential visits to our care homes until further notice.

The health and safety of our residents is paramount and we are maintaining our stringent health and safety practises and have protocols in place to reduce the impact in our care homes.

In order to maintain contact between friends and family members, we are encouraging increased interaction via social media, letters and video calls. In addition we’re introducing a new online facility to provide regular updates to families on their relatives.

We would like to thanks residents, relatives and friends for their continued understanding and support.

The Care of Gardens scheme is being reintroduced on a phased basis, commencing on Monday 1 June.
Due to the impact of Covid-19, including a much-reduced workforce and requirement for physical distancing, we anticipate that this will take longer than normal to attend to.
Thank you for your continued patience and support.

Due to the closure of Clydebank Town Centre Office, a staff member from our Municipal Bank Team will be able to deal with any Bank Account enquiries/requests only

Normal opening times:

  • 9:30am - 1pm
  • 2:00pm - 4pm

Monday-Friday

  • Contact Mobile no. – 07557327731

Alternative contact Mon-Wed

  • Contact Mobile no. – 07557491857

In response to Government guidance on Covid-19, Clydebank Town Hall is closed to the public from today, Friday, 20 March. There is no access to the building including the coffee shop and museum. We appreciate your understanding and apologise for any inconvenience this may cause. For enquiries email TownHallEnquiries@west-dunbarton.gov.uk

In light of the current situation with COVID-19, our Corporate Debt Team are currently home working and we are experiencing some technical difficulties in answering calls to our team.

If you are  worried about your paying your rent, council tax,  sundry bills or struggling to maintain an arrangement you have made with us then we can help you.

Please email us at corporatedebtteam@west-dunbarton.gov.uk and a member of the Corporate Debt Team  will contact you. 

We appreciate your patience in these very difficult and challenging time

Our front facing offices are now closed and support is being offered through our website and contact centre on 01389 737000. Please be patient as due to the high number of calls we’re receiving lines are very busy, we will help you as soon as we can.

We understand that many residents may be worried about paying Rent and/or Council Tax due to the coronavirus outbreak,  

If you are struggling to pay your Council Tax instalment this month, find out more on how we can assist: Difficulty Making Payments

If you have an existing Housing Benefit and Council Tax Reduction claim, you can advise us of the changes to your income by using our online Change of Circumstances form.

If you do not currently have a claim, you can make an application for Council Tax Reduction using our online claim form

We will not take unreasonable recovery action if you are now having difficulties paying Council Tax 

You may also be eligible to apply for Universal Credit to assist with your rent payments, please visit Universal Credit page for further information.

Due to the Coronavirus (Covid-19) pandemic and guidelines around social distancing, all Councillor's face to face surgeries have been cancelled until the end of April.  Councillors will still conduct telephone consultations at the times the surgeries were due to take place.  They are also contactable by email and via members secretaries (memberssecs@west-dunbarton.gov.uk).  Contact information and surgery times is available on the individual Councillors pages which can be accessed on our Councillors page.

Following the closure of a number of our buildings, free dog waste bags can be collected from police stations in Dumbarton and Clydebank.

Our resources are limited at present and we appreciate the efforts of residents to continue to pick up after their pets.

From Tuesday 5 May, dog waste bags will also be available to collect contact free from a warden on Tuesdays and Thursdays between 10am and 12pm outside Vale of Leven Swimming Pool, N Main St, Alexandria.

Social distancing will be observed.

We are reintroducing a limited grass-cutting service from Monday 18 May.

This will include essential maintenance of parks and open spaces to ensure they are accessible for residents to use for exercise, as well as free from litter and dog fouling.

Due to the significant impact of Covid-19, including reduced workforce and the requirement for employees to follow physical distancing guidance, this service will initially focus on these areas only.

The process will remain under regular review until a wider service can be resumed.

If you are homeless or threatened with homelessness during the period of disruption you should still contact us as soon as possible.  In response to updated government advice regarding the coronavirus outbreak and the need to stop non-essential contact with others,  we will continue to provide services but have changed the way we will do this.

Full information on the change to services is available on the Housing Options and Homeless Services Covid 19 page.

The service for now will be focused on carrying out emergency repairs only, these will be in a category which pose a risk to occupiers or their building and these will be assessed by Technical Staff prior to visiting. 

All other repairs will be suspended meantime and if you had a repair outstanding this will be reviewed at a later date.  Should the situation change we will provide further updates on the website or by text.

In response to guidance on Covid-19 all West Dunbartonshire Libraries are now closed until further notice. If you have any queries about the library service you can still contact us by email at library.headquarters@west-dunbarton.gov.uk and follow us on Facebook and Twitter.

Residents can continue to borrow eBooks, eAudiobooks, eNewspapers and eMagazines from our extensive online digital collection.

We appreciate your understanding and apologise for any inconvenience this may cause.

Our out of hours team will be continuing to respond to calls over the weekend and as a precaution we will be conducting a health questionnaire with tenants in advance of arranging visits to any properties.

We understand the emergency nature of the calls we receive and we will ensure we respond appropriately.

To limit social contact, the Council's Pest Control team will be operating a reduced service to Private Homeowners and RSL's. If you have an internal pest control issue, a private company should be contacted in the first instance.  External issues can be reported as normal to Pest Control. 

Council tenants can contact the Council's Pest Control for both internal and external issues. 

Play parks across West Dunbartonshire will begin reopening on a phased basis on Monday 29 June.

We expect this process to be completed and all of our 92 play parks opened by no later than Friday 10 July.

We would urge all parents and carers to follow signage in place at parks and ensure their children adhere to physical distancing guidance when using the equipment.

As is common practice with our play parks, they will be inspected on a regular basis and any required maintenance or cleaning will be undertaken.

Deaths 

Face to face death registrations have been suspended and legislation has been passed to allow Death to be registered remotely.  If you need to register a death and the Medical Certificate of Cause of Death/Form 11 has been issued please contact the registrars on 01389 738350 (Monday to Friday 9am-4pm) and we can provide further advice.

Births

Birth registrations have now started to take place again.  This will be done as a staggered approach to ensure families are treated fairly and also to ensure we have the appropriate resources to tackle the backlog of birth registrations.  Registrations will only be conducted at our Dumbarton Office.

If you had a child born in April please contact us on 01389 738350 (Monday-Friday 9am-4pm).  Please DO NOT contact us if you had your baby after April.   Further updates will soon be provided for those who have had babies born in May and June.

If you have not been able to register the birth of your new baby due to birth registrations being suspended over the Coronavirus, you can still make a claim for Child Benefit.

If this is your first child, fill in the Child Benefit form and send it to the Child Benefit office.  Please add a note with your application stating that you have been unable to register the birth due to the coronavirus.

If you are already receiving child benefit you can add your new baby on to your application by calling 0300 200 3100, you will need your National Insurance Number or Child Benefit number when you call.  You can also complete a child benefit form if this is more convenient.

Further information can be found from the following link:

https://www.gov.uk/government/news/dont-miss-out-claim-child-benefit-by-phone-or-post-hmrc-tells-new-parents.

Marriages 

Marriage and Civil Partnership Ceremonies

Under Phase 2 of the Scottish Government route map Marriages and Civil partnership ceremonies can commence again on Monday 29th June 2020. In phase two only outdoor weddings are allowed.  Numbers for those attending a ceremony is restricted – and must only include members of three separate households, to a maximum number of 8 people. This limitation does not include the Registrar/Celebrant or any necessary interpreter.

Submitting notice of Marriage or Civil Partnership

West Dunbartonshire Registrars are now able to accept notice of marriage or civil partnership. Marriage/Civil Partnership notices with witness sheet and all original documents should be posted to the district of where you are getting married. If you are getting married in West Dunbartonshire please post paperwork to:

Registrars of Births etc.
Municipal Buildings
College Street
Dumbarton
G82 1NR

If you live local and wish to hand deliver your paperwork, please contact the office on 01389 738350 (Monday –Friday 9am-4am) for more information.

When we receive your paperwork we will contact you to take payment by card over the phone.

Couples must give a minimum of 29 days notice from when we receive and process your paperwork.  For more information please contact the registrars on 01389 738350 (Monday-Friday 9am-4pm)

If you have already submitted notice to the registrar for an earlier date that had to be postponed and now plan to have your ceremony later this year please contact us on 01380 738350 (Monday-Friday 9am-4pm).

Replacement Certificates 

The West Dunbartonshire Registrars are now unable to issue replacement birth, death, marriage and Civil partnership certificates.  This service change affects all registration offices in Scotland.  A further update will be made when this service is available.

British Citizenship Ceremonies

All British citizenship ceremonies are currently suspended by the Home Office.

The Scottish Government has announced this afternoon (18/03/20) all schools and early learning centres will close from Friday 20 March 2020.

We have been planning for this over a number of weeks and have been working closely with our headteachers to ensure learning can continue in these circumstances.

We have developed a range of online resources including Google classroom; will be providing devices where needed and have also prepared learning packs.

Our planning has also taken into consideration the fact that so many in our community rely on our education facilities for more than learning, including our most vulnerable families.

In response to the current Coronavirus outbreak (CoVid-19), and after careful consideration and discussions with West Dunbartonshire Council, the Royal Scottish Pipe Band Association has made the decision to cancel the 2020 Scottish Pipe Band Championships in Dumbarton. The decision is based on the latest guidance from the Scottish Government, as well as advice taken from key partners.

We would like to thank everyone for their continued support of the event and look forward to the 2021 championships.

The Special Uplift Service will resume as normal from Monday 22 June.

Uplifts can be arranged by calling the Contact Centre:

  • 01389 737000
  • Monday - Thursday 9am -  4.30pm
  • Friday 9am - 3.30pm

Information on charges and items that we can and cannot uplift is available on the Special Uplift page.

In line with government advice on reducing social contact and it’s recent decision to close all schools from Friday, West Dunbartonshire Leisure Trust has taken the difficult decision to suspend all services and activities to the public from close of business on Friday 20th March until further notice.

This closure is across all leisure & community facilities both indoor and outdoor and applies to all facilities that West Dunbartonshire Leisure Trust operates.

Further information on how this affects memberships and bookings is available on the WD Leisure closures page.