My bin did not get emptied

Your bin may not have been emptied, if at collection time: 

• the bin was not presented on the kerbside by 6.30am on the day of collection
• the bin was not presented on the correct collection day
• the bin contained contaminated material

You can find out your collection day using the Bin Collection Calendar.

Report a Missed bin

To report a missed bin please use the Chatbot (bottom right)

The Chatbot is here to assist you in resolving any issues you may have encountered with your bin collection. To help us better understand your situation and provide the best possible assistance, please answer the questions in Chatbot.

Report a Missed Assisted Pull Out

• If you are signed up to Assisted Pull Out Service and your bin has been missed please contact us by phone on 01389 738285

Excess Waste

In this case you will have to dispose of your excess waste yourself. This can be taken to one of our Household Waste Recycling Centres.

Contaminated Bin

If the bin was labelled contaminated, please remove the contaminated items and present on your next due collection day. Please see information on what goes in my bins or bags?