Discover how we help businesses to comply with the law. Know how to get free advice, and how to complain if other traders aren't complying.
Our job is to ensure that businesses comply with a wide range of consumer protection laws. This involves routine inspection of business premises and investigating consumer complaints.
If you require further advice which can't be found in these pages then please contact us using the online contact form.
The Consumer Protection from Unfair Trading Regulations
These Regulations cover all types of businesses that sell goods or services to consumers and they include a list of 31 banned practices which in all circumstances are banned. The OFT provide guidance on these regulations.