Our job is to ensure that businesses comply with a wide range of consumer protection laws. This involves routine inspection of business premises and investigating consumer complaints.
If you require further advice which can't be found in these pages then please contact us using the online contact form.
Do you sell goods or services online? By telephone? or mail order? If so, the Business Companion website provides a 'Distance Selling Hub' which gives easy to understand and comprehensive advice.
If you sell goods or services in any form and by any means the Sale of Goods Act may apply to your business. The Business Companion website provides a 'Sale of Goods Act Hub' which provides current, up to date advice for retailers.
These Regulations cover all types of businesses that sell goods or services to consumers and they include a list of 31 banned practices which in all circumstances are banned. The OFT provide guidance on these regulations.