West Dunbartonshire Council is committed to delivering a high quality, efficient and effective responsive repairs service to all our tenants, in a manner which delivers high rates of customer satisfaction.
Responsive repairs are those that are carried out in response to you notifying us of a problem or defect within your home. This policy sets out the relevant statutory and regulatory context related to the delivery of our responsive repairs service, it provides information around repair responsibilities so you know the type of repairs we’re responsible for and the repairs that you, our tenants, are responsible for and outlines the different repair categories and the level of service you can expect from us as we deliver this service.